Reprints
Faulty, damaged or not what you ordered? We reprint it at our cost. No argument.
To tell us
Get in touch within 30 days of delivery and send a photo. That is the whole process.
Made for you
Personalised items can’t be resold, so they are not refundable unless they are faulty.
If something is wrong, we fix it
We are a small family business trying to build a reputation from nothing. Getting it right matters far more to us than the cost of a reprint, so the policy is simple: if a print arrives faulty, damaged in transit, or it isn’t what you ordered, we reprint it free and cover the shipping.
You do not need to send the original back unless we ask. Usually a photo tells us everything — and it also tells us what to fix on the printer, which is worth more to us than the part.
How to tell us
- Email amitnz@gmail.com or text 0276 76 5348 within 30 days of your parcel arriving.
- Send a photo of the problem and tell us the name the order was under.
- We reply the same day where we can, and either reprint it or refund it — your choice.
Custom and personalised items
Anything with a name, a date, a nickname or your own design on it is made specifically for you and cannot be sold to anyone else. So those items are not refundable for a change of mind. They are absolutely still covered if they arrive faulty or if we printed the wrong thing.
This is why we send a preview. For custom work you see the actual model and a firm price before a single gram of filament is used. Check the spelling there — if we print exactly what was approved and the spelling was wrong, we will happily reprint it, but that one is a paid reprint.
Changing your mind before we print
Caught us in time? Email or text and we will cancel or change it with no fuss and no fee — provided the print hasn’t started. Once a personalised item is on the plate, the filament is spent.
For lineup items that are not personalised, you can return an unused print in its original condition within 30 days for a refund of the item price. Return postage is on you unless the fault was ours.
Your rights
Nothing here replaces the Consumer Guarantees Act 1993. Our prints should be of acceptable quality and fit for the purpose you told us about — and if they are not, your rights under that Act apply regardless of what this page says.